ITIL® 4 Foundation
Course Overview
ITIL® 4 Foundation introduces the modern language, concepts, and practices of IT service management. You’ll learn how the Service Value System (SVS) turns demand into real business value, the seven Guiding Principles that shape day-to-day decisions, and how value streams and ITIL practices (like incident, change, problem, and service level management) work together across people, processes, partners, and technology. By the end, you’ll understand how to align IT with business goals, improve collaboration, reduce waste, and drive continual improvement—giving you a practical, shared framework to deliver reliable, customer-focused services.
Total Available Questions: 248
Topics in this section:
Availability Management
Capacity and Performance Management
Change Enablement
Continual Improvement
Customer Experience
Governance
Guiding Principles
IT Asset Management
Incident Management
Information Security Management
Knowledge Management
Monitoring & Event Management
Practices
Problem Management
Service Continuity Management
Service Desk
Service Level Management
Service Offering
Service Relationship
Service Request Management
Service Value Chain
Service Value System
Supplier Management
Value Co-Creation
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