Drive Stakeholder Value (DSV)
Course Overview
Drive Stakeholder Value (DSV) equips professionals to engage customers, users, and partners in co-creating value throughout the service journey. You’ll master techniques for shaping demand, fostering strong relationships, designing tailored experiences, and measuring outcomes—ensuring every interaction strengthens trust and delivers business impact.
Total Available Questions: 224
Topics in this section:
Co-Creation & Collaboration
Communication, Brand & Reputation
Customer Journeys & Moments of Truth
Demand & Opportunity Management
Feedback Loops & Continuous Improvement
Measurement: Experience, Outcome & Value
Mutual Expectations, SLAs & Experience Agreements
Onboarding & Offboarding
Purpose & Scope
Relationship Management & Trust
Stakeholder Identification & Segmentation
Value Proposition & Service Offer Design
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