Create, Deliver & Support (CDS)
Course Overview
Create, Deliver and Support (CDS) provides practitioners with the skills to design, build, and run resilient services that balance efficiency with business value. You’ll integrate practices across development and operations, optimize workflows, and deliver seamless user experiences—ensuring that services remain reliable, adaptable, and aligned to organizational goals.
Total Available Questions: 183
Topics in this section:
Change Enablement
Continual Improvement & Metrics
Incident Management
Knowledge Management & Self-Service
Monitoring, Event & Observability
Problem Management
Purpose & Scope
Release & Deployment Management
Service Desk & Support Channels
Service Level Management & Agreements
Service Request Management
Value Streams & SVS Integration
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