Collaborate, Assure & Improve (CAI)
Course Overview
Collaborate, Assure & Improve (CAI) develops the capabilities needed to build trusted relationships, assure service quality, and drive continual improvement across ecosystems. You’ll learn to strengthen governance, integrate assurance into every stage of the service value chain, and foster collaboration with stakeholders. Ensuring that services remain reliable, relevant, and consistently aligned to business objectives.
Total Available Questions: 232
Topics in this section:
Assurance Planning & Controls
Change Enablement & Adaptability
Collaboration Principles & Behaviors
Continual Improvement & CI Pipeline
Culture & Leadership
Governance & Roles
Knowledge Management & Learning
Measurement & Evidence-Based Decisions
Problem Solving & Root Cause Analysis
Purpose & Scope
Risk Management & Compliance
Stakeholder Engagement & Communication
Value Streams & Handoffs
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